Privacy Policy

Last updated: February 2026. We are committed to protecting your privacy and being transparent about how we handle your data.

Information We Collect

  • Personal details you provide when creating an account (name, email, phone number)
  • Booking history, search queries, and room preferences
  • Device information, IP address, and browser type for analytics
  • Location data when you enable location-based search features
  • Payment information processed securely through third-party providers

How We Use Your Information

  • To facilitate room bookings and connect you with property owners
  • To personalize your search results and recommendations
  • To send booking confirmations, receipts, and important updates
  • To improve our app, services, and user experience
  • To detect and prevent fraud and unauthorized activity

Data Protection

  • All data is encrypted in transit using TLS/SSL protocols
  • Passwords are hashed and never stored in plain text
  • We conduct regular security audits and vulnerability assessments
  • Access to personal data is restricted to authorized personnel only
  • We comply with applicable data protection regulations in Nepal

Third-Party Sharing

  • We share booking details with property owners to fulfil your reservation
  • Payment data is processed by certified payment gateway partners
  • We do not sell your personal information to advertisers
  • Analytics providers receive anonymized, aggregated data only
  • We may disclose data when required by law or legal proceedings

Communications

  • You will receive transactional emails for bookings and account activity
  • Marketing communications are opt-in and can be disabled at any time
  • Push notifications can be managed in your device and app settings
  • We may send important service announcements that cannot be opted out of

Your Rights

  • Request access to all personal data we hold about you
  • Correct or update your personal information at any time
  • Request deletion of your account and associated data
  • Withdraw consent for data processing where applicable
  • Contact us at privacy@hamrorooms.com for any data-related requests